Texture Plus Faux Products (the “Products”) are manufactured in accordance with high standards and quality controls. Texture Plus Products will not rust or corrode because the panels are made of high-density polymer polyurethane. Texture Plus Products are made from high-quality materials and our panels are known for their quality, reliability, and ease of installation.

We stand behind our products with a 25-Year Limited Warranty. Texture Plus hereby warranties its products and parts to be free of manufacturer defects. If in the unlikely event a manufacturing defect is found, Texture Plus must be notified within 30 days of purchase. Texture Plus has the right to inspect the product to determine if a manufacturing defect has occurred. When and if Texture Plus has determined that a product is defective, it will replace the product(s) or a credit may be offered instead of replacement at the discretion of Texture Plus. Texture Plus total liability is limited to the cost of the defective product only. Texture Plus shall have no liability to any person, firm, or corporation whatsoever for incidental or consequential damages such as but not limited to labor, finishing cost, parts damaged by freight carriers, freight charges, installation, lost profits, lost sales, or the like.

Products are under limited warranty for a period of 25 years from date of purchase. However, like all products that are outdoors, some fading can and will occur over time. Texture Plus does not warranty against normal sun fading.

Damages resulting from accidents, or the use of products not approved by Texture Plus will void the warranty. Products are designed to be decorative and not structural.

This warranty expressly excludes the following:

• Damage of any kind resulting from faulty or improper use, application, vandalism, abuse or installation of the Product
• Improper installation
• Damage resulting from the settlement of the building, movement in foundation or walls, or other failures of the structure
• Fading due to normal weathering
• Claims that may have been caused by failure to perform the recommended annual preventative maintenance as specified in the Texture Plus Use and Care document found on TexturePlus.com
• Surface discoloration due to air pollution, exposure to harmful chemicals (including harmful cleaning compounds and pesticides), efflorescence, oxidation, or normal weathering of the surface
• Airborne stains, mold, and mildew accumulation
• Expansion or contraction of the Products due to extreme environmental conditions
• Installing interior Products outdoors voids the warranty
• Labor or installation costs
• Damage incurred to the Products during shipment to you
• Damage incurred during your storage of the Products prior to installation
• Damage from fire, fumes, vapors, animals or birds of any kind
• Lightning, hurricane, tornado, windstorm, earthquake, flood, water damage or other events
• Unforeseeable natural events, disasters or acts of God
• Products purchased with Fire Rated Coating installed in exterior environments.
• Product discoloration resulting from unpainted polyurethane exposed to sunlight
• Impact of foreign objects
• Warping or distortion of the Product due to exposure to excessive heat sources (e.g., barbecue grills) or exposure to unusual or excessive reflective heat sources (e.g., skylight or window reflection, roofing materials, pools, decks, blacktop, or concrete materials)
• Product that has been painted or whose surface has been altered in any way without written authorization from Texture Plus

Other Limitations
• Due to normal weathering or changes in manufacturing, replacement Products may differ in gloss and color from Products originally installed on the property.
• We reserve the right to discontinue or change any design or color of any of our Products at any time and without notice or liability. If, for any reason, Products of the type originally installed are no longer available through Texture Plus at the time you make a warranty claim, we may substitute another product determined by us to be of comparable quality and price.
• There are no warranties on these Products other than as set forth in this Warranty. We are not liable to you for a breach of any other written or oral express warranties, such as those, if any, given to you by, salesmen, dealers, contractors, applicators, or distributors of the Products.
• We exclude and are not responsible for any consequential or incidental damages arising out of any breach of this express warranty, or any other oral, written, or implied warranty that may apply to your purchase, as it relates to our Products. This is your exclusive warranty and is in lieu of all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
• We exclude and are not responsible for any consequential or incidental damages from Products installed too close to a heat source or Products that are installed in an area where the Products may come in contact with flames or embers. It is the owner’s sole responsibility to follow the installation guide.

You must notify us in accordance with the notice requirements specified below, and Texture Plus will investigate and determine, in its sole discretion, whether you have a valid claim. If Texture Plus, in its sole discretion, determines that you have a valid warranty claim, Texture Plus will undertake the following if applicable to your claim: If Texture Plus determines that there was a manufacturing defect, in its discretion, Texture Plus will either:
(A) Provide paint, caulking, and sealant as it may determine will be adequate to repair the portion of the Product related to the Defect or
(B) replace the portion related to the Defect or
(C) refund the purchase price for the portion related to the Defect, prorated as outlined in the Warranty Coverage Schedule below. Our obligations under this Warranty will in no event exceed the purchase price of the portion of the Products found to be defective. Any additional costs and expenses beyond these amounts are your responsibility. Labor costs are not covered.

Submitting a Warranty Claim
You must submit your claim in writing by email ([email protected]) to us within the warranty period and within 30 days after the Defect was discovered or should have been discovered by you. Texture Plus in most cases will require specific information from you the purchaser to include, but not limited to: Original purchase receipts, photos, samples and measurements so that Texture Plus can properly evaluate the claim. Failure of Purchaser to provide any requested photos, pictures, samples, measurements, or other necessary information could result in the claim being delayed or denied.

Warranty Coverage Schedule
If Texture Plus determines in its sole discretion that the purchaser shall receive replacement Products Or a refund for the portion of the Product related to the defect, the Proration schedule below shall apply:

Years from Purchase Date Texture Plus’ Coverage Purchaser’s Responsibility
0 – 1 Year 100% 0%
1 year and 1 Day to 2 Years 95% 5%
2 Years and 1 Day to 3 Years 90% 10%
3 years and 1 Day to 4 Years 80% 20%
4 Years and 1 Day to 5 Years 70% 30%
5 Years and 1 Day to 6 Years 60% 40%
6 Years and 1 Day to 7 Years 50% 50%
8 Years and 1 Day to 9 Years 40% 60%
9 years and 1 Day to 15 Years 30% 70%
15 Years and 1 Day to 20 Years 15% 85%
20 Years and 1 Day to 25 Years 5% 95%

 

This Limited Warranty lasts for 25 years from the original purchase date, prorated as outlined in the Warranty Coverage Schedule. This Limited Warranty is limited to the original Texture Plus purchaser and is nontransferable to any subsequent property owner.

Governing Law and Venue
All disputes between Texture Plus and the purchaser shall be governed by the laws of the State of North Carolina without giving effect to its conflicts of laws principles and any and all legal actions arising from any such disputes shall be exclusively heard in the State or Federal Courts sitting in Lincoln County, North Carolina. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this agreement.

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